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The Memphis Building


The Student Loans Company



Services provided

Project Management, Contract Administration

Project Description

The Student Loans Company (SLC) appointed PMP through a competitive tender process, to provide Project Management (PM) and Contract Administration (CA) services for the refurbishment of their existing BCO Award winning office The Memphis Building, in Darlington.

To accommodate additional employees, SLC commissioned the redesign of their 900 desk office to increase capacity to around 1100. The work included the redesign of the space, enhanced storage facilities, break out spaces, welfare facilities as well as an overhaul of the power infrastructure. New flooring, kitchen facilities and the introduction of Biophilia and planting was included to improve the working environment for users and create an inviting, place to work that would also promote well being.

PMP worked alongside the appointed Interior Designer to finalise the designs and ensure that the Client’s Brief would be achieved. This was carried out through series of workshops and meetings chaired by PMP and attended by representatives of all Stakeholder groups.

Anne Marie McGrath

Anne Marie McGrath

Technical Director

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Key Challenges

Once the Design had been frozen, PMP prepared a detailed Description of Works and a Master Programme that would allow SLC’s in-house Procurement Team to upload the opportunity to a Public Tender Portal allowing Contractors to submit a tender for the Fit-Out / Refurbishment works.

PMP supported SLC’s Procurement team in the analysis of the tender submissions to ensure compliance, best value and that an appropriate Contractor was selected to carry out the works for the agreed Contract Sum. PMP prepared and arranged for the execution of the Contract Documents.

SLC originally planned that the works would be commence in March 2020 and be complete by June 2020 and would be carried out on an ‘out of hours’ basis so as to minimise disruption to the occupied and operational office.

In March 2020, as the works were about to commence, the global Covid-19 pandemic took hold and the planned strategy to commence the project was thrown into abeyance. After careful consideration, and the implementation of enhanced safety measurements, the works commenced but were able to be done during ‘normal hours’ as many of SLC’s staff began to work remotely.

During the works, the Contractor faced a number of challenges out with its control. The main initial challenge was the lack of availability to access materials as many suppliers had closed until the UK Government provided Directive that the Construction Industry and it’s supply chain could work through the national Lock-Down under enhanced safety and covid management measures. PMP supported the Contractor in managing these and liaised between the Contractor and SLC to ensure that the works were carried out to meet the Clients Brief whilst respecting the challenges and demands of the pandemic.

Practical Completion was achieved in November 2020, a date embraced by SLC as being a reasonable period to compete the works under the very challenging circumstances.

What we delivered

Project Management & Contract Administration

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